Refund/ Return Policy

Below are the detailed instructions on how to process a return or exchange. The policy begins from the date of purchase. Please see whether either of these pertain to you, and if the item(s) are covered by our 30 Return Policy.

 

The following reasons are covered by our 30 day FULL COVERAGE Return/Exchange Policy.

• (Botdiy is responsible for return postage and replacement costs)
• You received any broken item, or the product you received is of poor quality/defective.
• We sent the wrong pattern or item, paint peeling, crystal falling off, etc. (We will only exchange the item for the same product, or for an item of equal or lesser value.)
• The following reasons are covered by our 30-day limited coverage return/exchange policy.
  (Customers are responsible for return postage and replacement postage. Botdiy does not refund any shipping costs.)
• Due to personal reasons such as change of mind, personal taste, etc.
• Personalized items are unique and cannot be returned unless there is a quality problem or damage.
• The following reasons are not covered by our 30-day return policy and we are not responsible for these issues
• The product is damaged due to misuse, improper operation or improper maintenance.

For Watches

• 365-Day Warranty ONLY covers the watch movement. While the other parts of the watch are covered by our 30 days return policy.
• All the warranty does not apply to damage caused, in our sole opinion, by tampering with or opening the watch or by other than normal use or defects or damage resulting from repairs performed other than by an authorized service facility.
• All warranty does not apply to damage caused, in our sole opinion, by customers misuse, including, but not limited to, wearing the watch while showering, bathing, swimming, snorkelling, water related work and fishing. Please refer to the Special Care on Watch to avoid misuse.

Please follow the instructions below.

• Items that are being returned should be new, and unworn. They should be kept in its original condition in which you received them in.
• Please contact one of our customer service representatives to request return authorization, and the return instructions.

CANCELLATION POLICY

• Once your order has been submitted we will immediately begin production on the personalized items. If you would like to cancel your purchase, your order is subject to a 30% restocking fee (Brick Figures need to subject to a 50% restocking fee).
• Botdiy.com reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.

Return Service Procedure:

• Please submit a support ticket, and attach clear photos of the items that represent a quality issue.
• Please follow the instructions that are provided by our customer service team.
• Returns will be processed within 3 business days of receipt of your item(s). You will receive an email notification once your return is processed. Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used during checkout.

Late or missing refunds (if applicable) 
Check bank account: First, please ensure that you have checked the associated bank account to see if the refund has been deposited. Sometimes refunds may have already been processed, but due to delayed updates in the banking system, they are temporarily not displayed in the account details.
Contact credit card company: If no refund is seen in your bank account, you should contact your credit card company or issuing bank to inquire if the refund is already being processed, as refunds usually require internal clearing processes within the bank and credit card company, which may take several working days or even longer.
Contact Bank: If the credit card company is unable to provide accurate information, you can directly contact your bank to learn about the specific progress of refund processing, as it also takes some time for the bank to process refunds.
Contact the merchant: After completing the above steps, if you still haven't received the refund, you can directly send it via email Botdiy@outlook.com

 Contact us and we will further investigate and assist in resolving the refund issue.
Freight Responsibility:
If the return is due to personal reasons of the consumer (such as changing their mind, not applicable, etc.) that are not related to the product itself, the consumer will be responsible for the shipping cost of the returned product, and the specific cost will depend on the charging standards of the selected courier company.
If the return is due to the fault of the merchant, such as damage to the product or incorrect shipment, the consumer is not responsible for the return shipping costs incurred, which will be borne by the merchant.

Sale items (if applicable)
Unfortunately, products sold cannot be refunded, only products with regular prices can be refunded.

Exchanges (if applicable)
If you need to exchange it for the same item, we will only replace defective or damaged items. Please send an email to Botdiy@outlook.com

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Shipping
To return your item, please send it via email Botdiy@outlook.com. Contact our customer service team to obtain a return address. You will be responsible for the shipping cost of the returned item, and please note that these shipping costs are non refundable. If you ultimately receive a refund, the shipping cost incurred when returning the item will be deducted from the total refund amount.
The delivery time of the replacement product to you may vary depending on your location. For items worth over $75, it is recommended that you choose a traceable shipping service or purchase shipping insurance during the return process to ensure the safety of the goods during transportation. However, we cannot guarantee that we will receive the item you returned. Please take sufficient packaging and shipping protection measures when returning the goods, and keep the shipping voucher for tracking and inquiry in case of any problems.