Policy for Returns and Replacement
Because custom orders are individualized, they are not returnable or exchangeable. We can resent you a new order if eligible.
We will begin the order customizing process as soon as you place your purchase. Consequently, we are unable to allow modifications to the personalized information, after the order has been placed.
FREE REPLACEMENTThis applies to packages with no movement for more than 3 weeks or far exceeding our estimated time of arrival. If there is no problem with the shipping address, you will receive a FREE replacement in a timely manner.
Also, we will take full responsibility within 30 days from order arrival, if the product(s)
Have been crashed, damaged or faulty due to the fault of our factory or the carrier;
Significantly different from what you ordered, eg. your customized information is printed incorrectly.
Learn more Returns and Refunds here.
Our Guarantee:
We truly believe that we offer some of the most innovative and inspirational products in the world, and we want to make sure we back it up with a risk-free ironclad 90-day guarantee.
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If you don't have a positive experience for ANY reason, contact us and we will make sure that ALL your concerns are addressed and you leave 100% satisfied and smiling
We have 24/7 Ticket and Email Support. Please contact us via e-mail or our contact form if you need assistance we're here for you.
Our service mailbox: botdiy@outlook.com
⭐ GREAT REASONS TO BUY FROM US
